FAQ

What types of skincare products do you offer?

We offer a curated selection of skincare products specifically designed for sensitive and acne-prone skin. Our product range includes top-selling items such as the Floressence Toner, which soothes the skin, and the HydraFlor Toner, which provides essential hydration.

Are your products vegan and cruelty-free?

Yes, all of our products are formulated with high-quality, vegan ingredients and are cruelty-free. We are committed to providing effective skincare solutions without compromising ethical standards.

How do I determine if a product is suitable for my skin type?

To determine if a product is suitable for your skin type, we recommend reviewing the product descriptions and ingredient lists provided on our website. Additionally, consider consulting with a dermatologist or skincare professional for personalized advice, especially if you have specific skin concerns.

What is your return policy for skincare products?

We have a 30-day return policy for our products. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please note that personal care goods, including skincare products, are generally non-returnable unless they are defective or damaged upon receipt.

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.

Can I exchange a product for a different item?

The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more information on the return process.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any specific ingredients I should avoid for sensitive skin?

Individuals with sensitive skin should generally avoid products containing harsh chemicals, fragrances, and alcohol. It is advisable to look for products that are specifically formulated for sensitive skin, such as those that are hypoallergenic and free from irritants. Always conduct a patch test before using a new product.